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    KBK AI Assistant for Sales and Support

    A product for teams that need fast, consistent client communication across channels. The assistant works in Telegram, CRM, and web touchpoints, while grounding responses in your internal knowledge base.

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    24/7 customer repliesCRM and Telegram integrationsRAG search over internal documentation

    What the product solves

    • Managers spend too much time on repetitive questions and lose focus on high-priority leads.
    • Knowledge is scattered across docs and chats, causing inconsistent client responses.
    • Leads get lost between channels when Telegram, site, and CRM are disconnected.

    Expected outcomes

    • Reliable 24/7 response coverage during peak load.
    • Consistent communication quality across the whole team.
    • Fast CRM handoff with full dialog context.
    • Lower routine workload and higher team productivity.

    Problem

    • Managers spend too much time on repetitive questions and lose focus on high-priority leads.
    • Knowledge is scattered across docs and chats, causing inconsistent client responses.
    • Leads get lost between channels when Telegram, site, and CRM are disconnected.

    Solution

    A product for teams that need fast, consistent client communication across channels. The assistant works in Telegram, CRM, and web touchpoints, while grounding responses in your internal knowledge base.

    We embed the product into the real workflow, not just a demo. The assistant or bot starts reducing team workload right after launch.

    Result

    • Reliable 24/7 response coverage during peak load.
    • Consistent communication quality across the whole team.
    • Fast CRM handoff with full dialog context.
    • Lower routine workload and higher team productivity.

    Core capabilities

    RAG-powered responses

    The assistant answers using your own policies, FAQs, service docs, and sales scripts.

    CRM + Telegram sync

    Requests and lead context are automatically mapped to CRM records for full pipeline continuity.

    Sales and support scenarios

    Qualification, support deflection, booking, and escalation workflows in one product.

    Quality and KPI analytics

    Track SLA, automation share, escalation reasons, and conversion impact.

    Launch process

    01

    Audit channels and communication bottlenecks.

    02

    Prepare knowledge base and response logic.

    03

    Integrate with CRM, Telegram, and required systems.

    04

    Run pilot, validate KPI, and scale.

    FAQ

    How long does launch take?

    A pilot is typically launched in 2-4 weeks depending on integration complexity.

    Can we keep our current CRM?

    Yes. In most cases we implement on top of your existing CRM setup.

    Will responses be based on our internal docs?

    Yes, the baseline mode is grounded in your own knowledge base to ensure accuracy.

    What if the assistant is uncertain?

    Fallback routing sends the conversation to a human agent with full context.

    Related case studies

    See the product through real implementations

    Case studies show how the product behaves in production and what it changes for the team.

    Discuss implementation

    AI support automation

    Up to 68% auto-resolution

    Content sync and API integration

    40+ hours saved monthly

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