Challenge
During traffic peaks, support teams struggled with repeated delivery and return requests.
All case studies
E-commerce
AI Support Automation for E-commerce
Launched an AI assistant that resolves repetitive support tickets and reduces first-line load.
Outcome
- Up to 68% auto-resolution rate
- SLA improved from 10 minutes to 20 seconds
- Lower support expansion costs
OpenAILangChainPythonCRM API
Solution
Built a RAG assistant over internal knowledge base, integrated with CRM, and routed complex requests to agents.
Result
- Up to 68% auto-resolution rate
- SLA improved from 10 minutes to 20 seconds
- Lower support expansion costs