Challenge
During traffic peaks, support teams struggled with repeated delivery and return requests.
E-commerce
AI Support Automation for E-commerce
Launched an AI assistant that resolves repetitive support tickets and reduces first-line load.
Outcome
- One workflow for AI replies and human escalation
- Conversation context is retained across ticket stages
- Clearer workload and request analytics for the support team
OpenAILangChainPythonCRM API
Solution
Built a RAG assistant over internal knowledge base, integrated with CRM, and routed complex requests to agents.
Result
- One workflow for AI replies and human escalation
- Conversation context is retained across ticket stages
- Clearer workload and request analytics for the support team